Charging with ohme home pro

Faults and Technical chat for the Renault Scenic Electric
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Charlie200te
Posts: 7
Joined: Thu Oct 24, 2024 2:37 pm

Post by Charlie200te »

That sounds about right I've had my car since September with ohme charger and I've been trying to get the smart charging issue fixed since then it's a joke

Charlie200te
Posts: 7
Joined: Thu Oct 24, 2024 2:37 pm

Post by Charlie200te »

On phone to renault twice today once to multimedia team thay don't fix the issue told to call customer service team called them and hay presto there is a fix so I've got car booked in on the 3rd March at dealers fingers crossed
gee46
Posts: 41
Joined: Sat Oct 26, 2024 1:32 pm

Post by gee46 »

Good luck as my dealer said there no update. Idiots i think
Charlie200te
Posts: 7
Joined: Thu Oct 24, 2024 2:37 pm

Post by Charlie200te »

I had to go through renault uk customer care team thay contacted my dealer it's taken me four months to get this far
gee46
Posts: 41
Joined: Sat Oct 26, 2024 1:32 pm

Post by gee46 »

Good luck let us know anything they say as my dealer said the previous number quoted on earlier message did not apply to mine . Do you know what renault uk did ?
Charlie200te
Posts: 7
Joined: Thu Oct 24, 2024 2:37 pm

Post by Charlie200te »

All I can say at the moment is thay called the dealer I don't know exactly what was said
Charlie200te
Posts: 7
Joined: Thu Oct 24, 2024 2:37 pm

Post by Charlie200te »

This is what the dealer has sent me
Carry out EVHC including video
If the car has a dashcam please turn it off before starting work
Torque (nm) setting: Technician name: Buddy name: Date: Time:
ACTIVE SOLUTION 87359 AVAILABLE FOR UPDATE - CANT SET SCHEDULED CHARGI NG - WILL START THEN LOG OFF AND NOT CHARGING
Price Quoted £0.00 FRANKIE FROM RENAULT HEAD OFFICE
Scenicroute
Posts: 46
Joined: Tue Aug 13, 2024 10:21 pm

Post by Scenicroute »

Mine stopped charging last night. Was changing from midnight but woke at 02.30 and checked it and it had stopped and the app had knocked my car off saying I needed to update my data settings through the car, so I imagine either car or app had an update last night. It’s poor something like that knocks your charging off!
gee46
Posts: 41
Joined: Sat Oct 26, 2024 1:32 pm

Post by gee46 »

The active solution 87359 quoted earlier in the posts mine went and they said did not apply to.mine . I use the method by "scenicroute " works well only thing missing is the intelligent charging using the ohme charger
Mill83
Posts: 1
Joined: Fri Feb 07, 2025 6:06 am

Post by Mill83 »

Hi, is everyone still having issues. Had my car about 8nweeks and nothing but trouble. Followed all steps in this thread and still won't work
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